Refund & Cancellation
Effective Date: 01/09/25
Brand: OYB (Own Your Body)
At Own Your Body (OYB), we take pride in maintaining the highest standards of quality. Since our supplements are health and wellness products, we follow a strict no-return and no-refund policy once an order has been delivered.
1. No Returns or Refunds
- Due to the nature of our products, we do not accept returns or issue refunds for any order once it has been shipped and delivered.
- Orders cannot be canceled or refunded simply due to a change of mind or personal preference.
2. Damaged or Defective Products
We will provide a replacement or refund only if the product delivered is damaged, defective, or tampered with at the time of receipt.
To qualify:
- You must notify us within 24 hours of delivery.
- Clear pictures and/or videos of the damaged or defective product and packaging must be shared with our customer support team for validation.
- Upon verification, we will initiate either a replacement shipment or a refund to your original payment method.
3. Non-Eligible Scenarios
Refunds or replacements will not be provided in the following cases:
- Products opened, used, or tampered with after delivery.
- Damage caused due to mishandling after receipt.
- Delays caused by courier partners or circumstances beyond our control (e.g., natural calamities, strikes, lockdowns).
4. Refund Process (if approved)
- Once validated, refunds will be processed to the original payment method within 12-15 business days.
- Processing times may vary depending on your bank or payment provider.
5. Contact Information
For any issues regarding returns, refunds, or further clarification, please reach out to our customer support team at:
Email: customercare@oyblife.co.in
All return requests and refund inquiries will be handled in strict accordance with this policy.
Contact Details / Subscription Mail